Terms and Conditions for Shipping Protection Coverage

Effective Date: [Insert Date]

Overview
These Terms and Conditions (“T&Cs”) outline the shipping protection coverage provided by PharmaServe. By purchasing the shipping protection add-on, you confirm your agreement to these terms.

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Policy

1. Eligibility
   Customers who purchase the shipping protection add-on are entitled to the outlined benefits for lost or damaged packages during transit.
2. Investigation Process
   • PharmaServe will work with USPS to investigate claims of lost or damaged packages.
   • Customers may be required to provide documentation to facilitate the investigation process.
3. Resolution Process
   • During the investigation:
     • Replacement medication may be provided at 50% of the original cost.
     • If the investigation confirms the medication was safely delivered, the customer will pay the remaining balance for the replacement.
     • If the investigation outcome favors the customer, PharmaServe will cover up to the full cost of the medication, excluding shipping fees.
   • If the investigation outcome does not favor the customer, PharmaServe will not issue a refund or provide a replacement.
4. Damaged Medication
   • Credit, replacement, or refund for damaged medication will be determined based on an assessment by the pharmacy team.

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Coverage

1. Scope of Coverage
   • Shipping protection covers lost or damaged packages during transit for up to the full cost of the medication, excluding shipping fees.
   • The extent of coverage depends on the specific circumstances and the outcome of the USPS investigation.
2. Lost Packages
   • If the USPS investigation favors the customer, PharmaServe will cover up to the full cost of the medication, excluding shipping fees.
   • If the investigation does not favor the customer, no refund or replacement will be provided.
3. Damaged Packages
   • Compensation for damaged medication will depend on the extent of damage assessed by the pharmacy team.

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Agreement

By purchasing the shipping protection add-on, customers agree to these Terms and Conditions. No additional signed agreement is required.

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Limitations and Exclusions

1. Shipping protection does not cover:
   • Shipping fees.
   • Packages marked as delivered by USPS unless proven otherwise during the investigation.
2. Coverage applies only to medications shipped by PharmaServe via USPS.

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General Provisions

1. PharmaServe reserves the right to modify these Terms and Conditions at any time without prior notice.
2. These T&Cs are governed by the laws of [Insert Applicable Jurisdiction].

By purchasing the shipping protection add-on, you acknowledge and accept these terms and conditions. For assistance, please contact 1-800-258-0477.